Agility in Crisis:

In an ever-changing business climate faced with so much unprecedented change, the convenience store and restaurant industries are finding ways to adapt in order to streamline operations, focus on the shifting needs of customers, and stay up-to-date with the latest safety protocols. In extraordinary times, the convenience and restaurant industries must implement and execute on contactless tools and services, amped up health protocols, and streamlined operations to stay afloat during a crisis that has completely disrupted their industries.

While the world seems to have moved on from the COVID epidemic, there’s always a need to remain agile for the next crisis, be it a hurricane, wildfire, flood, blizzard, or anything else that requires your stores to act quickly.

So how can you remain agile in times of crisis using Zenput? 

First, your Risk Management team should develop a comprehensive plan to address potential natural disasters or future health concerns to keep your staff, your guests, and your physical assets safe. Some important considerations: 

  • Do my employees know who to call for critical points during an emergency?
  • Does everyone know how to use the safety equipment on site? E.g. the fire extinguisher, eye wash station, or the ANSUL system. 
  • Is the first aid kit stocked, accessible, and up-to-date?
  • Does everyone know what actions to take and in what order they must be done? 

Once your Risk Management team has decided on how best to respond to an event and developed a plan, you should convert that plan into a Zenput form to guide and support your team’s response. It’s essential that you include important phone numbers or contact details at the top of the form. Use dependent questions to guide users to the right action. For example, “Is medical attention necessary?” and if they answer yes, direct them to call an ambulance or record details of where the injured person went. You should also use instruction fields and bold font or colored instructions to highlight vital information. 

Make sure to require photos to ensure essential work is actually executed correctly, whether that’s installing plexiglass screens, boarding windows in advance of a hurricane, or connecting generators. Go ahead and make your form well in advance of any potential crisis so it’s ready to go as soon as you need it. You can either make the form yourself or have the Zenput team make it by uploading the form here

Once you have the form set up, you should send a Banner Announcement to your team alerting them to the coming updates. To do that, login into the web portal and click on the Green plus button in the top left and click Create Announcement. 

Make sure to include:

  • What is the situation?
  • How are you going to prepare for it? 
  • How can the end user help? 

After you send the Announcement to everyone, create a one-time project for the impacted locations and set the due date. In this case, uncheck the Auto-Archive feature. 

Add yourself to the project snapshot email to ensure timely compliance. This report will send to you as soon as the project ends, so that you can immediately follow up with lagging locations. 

If you would like to have this form template added to your Zenput account, please copy and paste the message below into the Chat function in Zenput and our Support team will add it for you: 


“Hi Support, can you please add the form below to our account? COVID-19 Best Practices : Safety Pillar -  402343” 

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