Troubleshooting Temperature Monitoring Sensors and Gateways

If you are experiencing issues receiving temperatures or your sensors show up with an offline status please try the following steps:

  1. Please uninstall and reinstall the application. If you continue to experience the issue please proceed to the appropriate step. 

Troubleshooting Sensors:

If you are experiencing issues with your sensors appearing as if they are offline here are some steps that can help. 

  • Please remove the batteries and then place them back in once again (only commercial type sensors, if you have industrial sealed sensors DO NOT try to replace batteries)
  • Move sensors closer to the hub, force quit the app, let sit for 20 minutes and check again. 
    • Please make sure to move the sensor to about 10 ft away from the gateway and let it sit there for a bit to see if it checks in. We are trying to eliminate the possibility of signal interference.
  • Press the utility button on the gateway.  Do not hold it down, just a quick press, holding it down will do a reset, and we do not want that. 

Troubleshooting Gateway:

Please unplug the gateway for a few seconds and then plug-in once again. 

If you are still having issues after following these steps please contact and we will be more than happy to assist you.

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