If you are experiencing issues receiving temperatures please try the following steps:
- Please uninstall and reinstall the application. If you continue to experience the issue please proceed to the appropriate step.
Troubleshooting Sensors:
If you are experiencing issues with your sensors appearing as if they are offline here are some steps that can help.
- Please unplug the sensor for a few seconds and then plug-in once again. (if applicable)
- Please remove the batteries and then place them back in once again (only commercial type sensors, if you have industrial sealed sensors DO NOT try to replace batteries)
- Move sensors closer to the hub, force quit the app, let sit for 20 minutes and check again.
- Please make sure to move the sensor to about 10 ft away from the gateway and let it sit there for a bit to see if it checks in. We are trying to eliminate the possibility of signal interference.
- Press the utility button on the gateway. Do not hold it down, just a quick press, holding it down will do a reset, and we do not want that.
Troubleshooting Gateway:
Please unplug the gateway for a few seconds and then plug-in once again.