Troubleshooting Bluetooth & BTLE Probes

If you are experiencing trouble with your Bluetooth thermometer here are a few tips for troubleshooting the issue.

Verify that your probe works with Zenput. Here is an article on which Bluetooth probes are currently supported: Zenput Bluetooth Thermometer Integrations

Common issues:

For Bluetooth probes (not Cooper Atkins Blue 2 or MFT-see below for troubleshooting tips for these)

Make sure to allow the Zenput app access to Bluetooth.

  • From 'Settings' scroll down until you see the Zenput app and click to open the app settings. 
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  • Make sure that Bluetooth is set to ON (Green). 

Make sure the probe is ONLY connected to the Zenput app. 

  • We suggest you disconnect the probe from other applications first, then reconnect the probe to the Zenput app.
  1. To disconnect the device you will have to go to your device's Bluetooth settings. 

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  2. To reconnect the probe go to the Zenput app. Go to 'Settings' and then click on 'Device'. IMG_02FC6752CD4C-1.jpeg

  3. From the Devices screen press the power button on your thermometer to turn on and become discoverable and/or 'Scan' from the app, if you don't see the device available to connect to. 

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Once the device is found you're all set! 

 

For BTLE probes (Cooper-Atkins Blue 2 and MFT thermometers)

You will not see either the Cooper-Atkins Blue 2 thermometer nor the Cooper-Atkins MFT thermometer under Devices or your device's Bluetooth settings. 


If your Bluetooth probe lights up green when pressing the power button, that means it is ON, you can then go to the steps below under how to test the probe. 

How to test the probe

  • To test if the probe is working again you can do this by going to a form with a temperature field and pressing on the refresh icon while pressing the 'on/pairing' button on the probe.

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  • After receiving the green confirmation message that it is connected, you can then test to make sure the probe is working by pressing the temperature field below to record the temperature. 

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