Troubleshooting steps to take if you have stuck pending uploads/submissions

We just released an in-app update (v114) for Android and iOS that updates our zenput://send_data link to send us more information about what users have queued for upload.

zenput://send_data

  • For iOS users enter it into Safari, or write it in the Notes app and then tap it to open the link.

  • For Android users it is a little more complicated and works best when clicking the link from a website (SMS, email, etc. won’t work). 

  • After opening the link, users should be taken into the app, and they should see a green success message.

  • After completing these steps it is important that you write into our support team and let them know so we can make sure the submissions are attributed properly.

Please contact Support@zenput.com if you have any further questions or this does not work. 

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