How To: Commenting

Ever want to leave an encouraging note for a team member? Would you like to check why a task hasn’t been completed or provide a bit more information about how a task should be completed? With task commenting, Zenput will allow you to have a conversation about a specific task or submission with your team members right in the Zenput application.

Important notes: 

  • Comments will not be able to be seen if made in Private Forms.  
  • Only those within the team can leave comments to one another.
  • Stores(submitters) can leave comments for other stores within their district/regions (Team). 
    • If a comment is left for a store in another district they will NOT receive the notification nor will they see it. 
    • If the recipient can see the task/submission, they can be tagged. If they cannot see the task/submission, they cannot be tagged.
  • The creator of the task will automatically be included in any comments. 
  • Only the person leaving the comment can delete comments.
  • Notifications are not able to be deleted in the Web-app or Mobile app, the red dot will go away but the actual comment or announcement will not.

In the example below:
Stores (Submitters) can @mention users up and down their hierarchy tree.
For example, Store 1353 can @ their Regional Manager (Manager). 

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Web-App (Admins, Managers & Owners Only

1. From the dashboard click on 'Tasks'
Screen_Shot_2019-08-01_at_10.38.20_AM.png

2. Select the Task you would like to comment on
Screen_Shot_2019-08-01_at_10.39.58_AM.png

3. Click the tab that says 'Comments' on the right of 'Info' 
Screen_Shot_2019-08-01_at_10.40.51_AM.png

4. You can leave a comment for one or more than one user in two ways:

By typing the user name with a @ before their name. 
comments.png
Or you can click on @mention to pick who you like to be notified of any comments made. 

Screen_Shot_2019-07-22_at_2.13.04_PM.png

You can also see who is receiving the comments from here:

Screen_Shot_2019-07-22_at_1.55.40_PM.png

 

Here's a short video on how to do this. 

Another way to leave a comment is by going to the location of which you'd like to leave a comment. 

  1. Go to 'Locations' > select the location>  select the submission you'd like to leave a comment on.
    location_then_recent_submission.png
  2. After selecting the submission you want to leave a comment on, it will bring you to the view below and select 'Comments'. 
    From_submission_click_on_comments.png
  3. You can then leave a comment for the person that completed the submission and/or add someone else to the comments as well by typing @name of the Zenput user you'd like to add. As in the example below. 

    Screen_Shot_2019-09-13_at_3.55.49_PM.png
  4. When they respond you'll receive a notification on your web-app. 

    Web-app_notifications.png  
    Screen_Shot_2019-09-13_at_4.41.37_PM.png 

*Notifications are received via email & push notifications based on your notification setting preferences. Click here to check your notification settings. 

*Please note only the person that makes the comment can delete the comment. 

If you would like to delete a comment:

  1. Click on 'Comments'
  2. When the mouse hovers on the right-hand side a trash can icon will appear, click on that to Delete your comment. 

    Screen_Shot_2019-07-22_at_1.31.38_PM.png
  3. Then you will need to confirm you do want to delete the comment one more time and you're all set! 

    Screenshot_20200626-161348.png

 

If you want to know what it looks like from the mobile view How to: Commenting (Mobile)  or if you have any questions about commenting please feel free to reach out to support@zenput.com

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