Troubleshooting The Zenput App

Here are some basic troubleshooting tips:

Step 1.) Check to see if you have a strong internet connection on your device

wifi_st.jpg

Step 2.) Force Quit App

iPhone X and later: Swipe up from bottom of the screen, then swipe up on the Zenput app to dismiss/force quit the app

Older iPhone/iPad models with home button: double tap the home button and swipe up on the Zenput app to dismiss/force quit it.

Android Users:

  • Open your device's "settings"
  • In the "Device" section scroll down and tap "Apps"
  • Scroll down and tap on the Zenput app 
  • Tap "Force Stop" or "Stop"
  • Tap "Ok" to confirm

Step 3.) Log out and back into the app- Note: If you have any saved drafts they will not be deleted since drafts are tied to your login

Step 4.) Restart your device

Step 5.) Delete and reinstall the app- Note: When deleting and reinstalling the app please make sure you do not have any pending uploads as it will not be saved, once reinstalling the app you will be on the most updated version of the Zenput app 

Updating the Zenput app: 

iPhone/iPad:

  • Click on "Settings" 
  • Scroll down to the Zenput app 
  • Check to see if there is an update available 

Android Users: 

  • Open the Google Play Store app Google Play.
  • Tap Menu Menu and then My apps & games.
  • Apps with an update available are labeled "Update."
  • Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

 Step 6.) Check to see if there is an update available for your device OS 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request