Zenput policy for Mobile OS, Web-Browser and Device support

Zenput app such as Zenput and Zenput Labels supports the most recent major releases of the following web browsers and desktop/mobile operating systems (OS). If you are experiencing interface issues, try updating your browser or OS to the latest version.

disclaimer.png Important Notes:

  • Zenput applications are not available via Google Play on Chromebooks. 
  • Zenput applications are not supported on Amazon Kindle/Fire Devices.
  • Zenput applications are not supported on devices running Harmony OS. 
  • Bluetooth probes are NOT supported on Windows devices. 
  • Each time a new version is released for general availability, Zenput begins supporting the update and stops supporting the third(iOS and Windows) or fourth(Android)-oldest major version .
  • Zenput provides this Standard End of Life (EOL) policy for browsers and OS for transparency.
  • Zenput reserves the right to make exceptions from this policy (Examples: if conflicts arise or for security reasons).
  • We recommend keeping all Zenput Mobile applications (iOS, Android, Windows) on the most recent available version at all times. If you run into issues with an older version, there may be fixes in the new version that could solve the problem. Our support team will recommend this as a first step during the support process if you have not updated it.
  • Zenput Labels is ONLY available on tablet devices. 
  • Bluetooth & BLE Temperature integrations are available for iOS and Android operating systems ONLY.

Device Requirements:

Apple/iOS 

  • iOS - The two latest released versions. 
  • Any apple device that meets the minimum operating system requirements included below and including the OS. 
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required
  • disclaimer.pngPlease note: Zenput is not available in the iOS App Store for devices running iOS 10 and below. 

Android

  • Android - The  latest plus last two released versions. 
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required

Windows

  • Windows 10 - The two latest released versions. 
  • Zenput Labels supports devices that have operating system Windows 10 V.1703 installed or newer. The operating system build number for that version is: 10.0.15063.
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required

Mobile Operating Systems (OS):

  • iOS - The latest plus previously latest released version.
    (i.e. as of July 2021 the latest is iOS 14 and previously released OS would be iOS 13)
  • Windows 10 - The latest plus previously released version. 
  • Android - The latest version plus last two released versions. 

Web browsers:

Note: The end of support for any browser includes the browser in compatibility mode or any other version of compatibility mode that represents the browser.
  • Internet Explorer (IE) - IE 11 Older versions of IE are NOT supported including using compatibility modes in IE 11. 
  • Microsoft Edge - The two latest released versions.
    • Windows 10  v10.0.17134 is no longer supported. 
  • Safari - The two latest released versions on macOS.
  • Firefox - The two latest released versions.
    • Firefox versions more than two major versions old, including ESR (Extended Support Release) versions, are not supported
  • Chrome - The two latest released versions. 

Supported Hardware:

 

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