Zenput policy for Mobile OS, Web-Browser and Device support

Zenput applications support the most recent major releases of the following web browsers and desktop/mobile operating systems(OS). If you are experiencing interface issues, try updating your browser or OS to the latest version.

disclaimer.png Important Notes:

  • Internet Explorer is NOT a supported browser, please use another supported browser from the list below instead. 
  • Zenput applications are not available via Google Play on Chromebooks. 
  • Zenput applications are not supported on Amazon Kindle/Fire Devices.
  • Zenput applications are not supported on devices running Harmony OS. 
  • Bluetooth probes are NOT supported on Windows devices. 
  • Each time a new version is released for general availability, Zenput begins supporting the update and stops supporting the third(iOS and Windows) or fourth(Android)-oldest major version .
  • Zenput provides this Standard End of Life (EOL) policy for browsers and OS for transparency.
  • Zenput reserves the right to make exceptions from this policy (Examples: if conflicts arise or for security reasons).
  • We recommend keeping all Zenput Mobile applications (iOS, Android, Windows) on the most recent available version at all times. If you run into issues with an older version, there may be fixes in the new version that could solve the problem. Our support team will recommend this as a first step during the support process if you have not updated it.
  • Zenput Labels is available on tablet & mobile (iOS & Android ONLY) devices 
  • Bluetooth & BLE Temperature integrations are available for iOS and Android operating systems ONLY.

Device Requirements:

Apple/iOS 

  • iOS - The two latest released versions. 
  • Any apple device that meets the minimum operating system requirements included below and including the OS. 
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required
  • disclaimer.pngPlease note: Zenput is not available in the iOS App Store for devices running iOS 10 and below. 

Android

  • Android - The  latest plus last two released versions. 
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required

Windows

  • Windows 10 - The two latest released versions. 
  • Zenput Labels supports devices that have operating system Windows 10 V.1703 installed or newer. The operating system build number for that version is: 10.0.15063.
  • Back-facing camera
  • Minimum 2 GB RAM
  • Minimum 16 GB Storage
  • GPS capability required

Mobile Operating Systems (OS):

  • iOS - The latest plus previously latest released version.
    (i.e. as of July 2021 the latest is iOS 14 and previously released OS would be iOS 13)
  • Windows 10 - The latest plus previously released version. 
  • Android - The latest version plus last two released versions. 

Web browsers:

Note: The end of support for any browser includes the browser in compatibility mode or any other version of compatibility mode that represents the browser.
  • Internet Explorer (IE) - Is NO longer supported. 
  • Microsoft Edge - The two latest released versions.
    • Windows 10  v10.0.17134 is no longer supported. 
  • Safari - The two latest released versions on macOS.
  • Firefox - The two latest released versions.
    • Firefox versions more than two major versions old, including ESR (Extended Support Release) versions, are not supported
  • Chrome - The two latest released versions. 

Supported Hardware:

Operational Requirements and Tradeoffs:

Zenput’s mobile app is deployed by you for your authorized employees to use, on devices that you own and manage. Due to this deployment model, Zenput makes several functionality tradeoffs so that you can best manage your deployment. Zenput expects you to follow industry best practices including managing devices with MDM software, and we provide this document to help you make decisions about operational considerations when running Zenput. By not following these recommendations, you are taking on risk and Zenput disclaims any liability with respect to any damage resulting from your decisions.

We recommend that you:

  1. Ensure devices running Zenput mobile applications are managed using MDM software and generally follow industry best practices.

  2. Ensure operating systems and software on mobile devices are kept up-to-date to the most recent version available.

  3. Ensure devices running Zenput mobile applications are not rooted or jailbroken.

    1. This prevents malicious software from running alongside Zenput, and protects the safety of Zenput data stored/cached locally.

    2. You may have business reasons to allow rooted/jailbroken devices to run Zenput.

  4. Ensure that backups including Zenput application data are appropriately protected or blocked.

    1. This prevents any PII or company confidential data that a customer has added to Zenput from being compromised.

    2. You may have business reasons to allow or share backups, including Zenput application data.

  5. Ensure safety of application screenshots (including fast-app-switcher).

    1. This prevents any PII or company confidential data that a customer has added to Zenput from being disclosed.

    2. You may have business reasons to allow or share screenshots, including of Zenput application data.

  6. Ensure only appropriate SSL certificates are trusted on devices, potentially by using certificate pinning.

    1. This prevents any network traffic between Zenput’s mobile application and Zenput’s servers from being intercepted/observed/tampered with by any unauthorized third parties.

    2. You may have business reasons to allow network traffic to be intercepted for internal purposes.

  7. Ensure devices are using an appropriate proxy/firewall/allowlist/blocklist to only access trusted applications which for Zenput are defined on IP & DNS Addresses

    1. This prevents applications on mobile devices from sending data to arbitrary internet locations.

    2. You may have business reasons to not implement these types of controls.

  8. Limit access to mobile devices and the Zenput application itself to authorized users.

    1. This prevents unauthorized users from accessing PII or Company Confidential data.

    2. You may have business reasons to allow different users to access Zenput in different ways.

 

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