The first step you should try when experiencing an alignment problem of any kind is to perform a quick Smart Calibration.
- Make sure the labels are loaded properly and the top cover of the printer is closed.
- Press the POWER button to turn the printer ON
- Once the printer is in the ready state (Status indicator (
) is solid green), press and hold the PAUSE and CANCEL button for two (2) seconds and release. - The printer will measure out a few labels and adjust the media sensing levels.
- When the printer stops, the Status indicator (
) will turn solid green
How to adjust the alignment via Zenput Labels:
If the printing seems misaligned, go the Settings page in the Zenput Labels app. Press "Calibration" and follow the on-screen instructions to manually align the printer. 
If you continue to experience any issues please follow this link to an article on Troubleshooting Zenput Labels & printer or please feel free to contact support@zenput.com