How to: Remove unanswered or empty fields from submission email

When creating a form, you have the option to remove unanswered or empty fields from the copy of the form submission that is emailed to users when a form is submitted in the field.

This is helpful if you are creating a form where you would like the option to have many fields for answers, but do not necessarily want the reports to reflect all the fields in the submission that was not applicable for the specific location.

To remove unanswered or empty fields

  1. Hover over the form and click on the pencil icon.
  2. Click on 'configure'
  3. Select 'Hide unanswered questions when exporting individual submissions' as shown in the image below 
  4. Select it and all submissions of this form will now export to pdf without displaying unanswered questions*. 


*Please note: This is not for the Checkbox field as it recognizes leaving it unchecked as an answer and therefore it will show up on submission emails. 

If you have any questions, please email .

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.