I'm having trouble registering and/or logging into the mobile app.

Your team asked you to join Zenput, but you’re having a bit of trouble registering for an account or logging in. Below are the most common reasons and solutions to help you get signed-up and using Zenput properly.

Note* Please sign up via your desktop once you receive an invitation via email and then download the Zenput App.  How to Create a Mobile User Account from the Web

Email address is already associated with another account

This tends to happen if you tried to sign-up through the Zenput webpage instead of downloading the app through either the Google Play Store (Android) or the App Store (iPhone).

If you think that your email address is associated with another account, please contact us at support@zenput.com

The first time I go to sign-in, I get a message that says “No Internet Connection”

First, check that you are connected to the internet.
For iPhones, click the 'Settings' button. Near the top, you will see the option 'Wi-Fi'. Select a network and make sure you are connected successfully. 
For Androids, press the Home button. Next, press the Menu button and click 'Settings'. From there, select 'Wireless & Networks' and tap 'Wi-Fi Settings'. Then click on the check box next to 'Wi-Fi' and select a network.
If you are connected to the internet and you are still getting the “No Internet Connection” message, try restarting your phone and see if that fixes the problem. 

I can’t remember my password

If you can't remember your password, click the “Forgot your password” link on the blue, mobile signup page. 

This will open a browser page where you will need to enter the email address associate with your Zenput account. 
You will then get an email with instructions on how to reset your password. Follow the instructions in the email to reset your password. 

If you are still having trouble or have any questions please contact us at support@zenput.com


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