Frequently Asked Questions- Signing In

Your team asked you to join Zenput, but you’re having a bit of trouble registering for an account or logging in. Below are the frequently asked questions and solutions to help you get signed-up/in. 

If you have received an invitation or clicked reset password and received no email.

From the mobile sign-in screen (via the app or zenput.com/mobile) enter the email you received the invitation to (Company Email) and click on 'Create Account' instead of Continue.

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Once you click on Create Account please enter all the information (First Name, Last Name, Company Email once again, Cell Number, Password desired, Confirm Password)  in the fields and click 'Create Account' NOT Sign in yet. 

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Received an Invalid username or password error

Please double-check that the email you are trying to log in with is associated with the account. If you are uncertain of what email was used to log in please contact support@zenput.com with your location number, and we will be happy to provide you with the correct email to sign in. 

If you have confirmed you are using the correct email to login please proceed to reset your password.
(See the section below) 

How to reset my password if I forgot/don't know it ?

If you can't remember or do not know the password, click the 'Forgot your password' link on the blue, mobile sign up page window. 

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This will open another page where you will need to enter the email address associated with your Zenput account. Make sure you are using the email associated with the Zenput account and click the green 'Reset Password'. 

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You will then get an email with instructions on how to reset your password. Click the link provided.

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After clicking the link the following window will appear to enter the new password in both fields and click the green 'Change my password' and you're all set! 

disclaimer.png Note: Changing your password will sign you out on all of your devices that were previously logged in using the old password. 
Any unsaved changes, such as drafts that have NOT been saved, may be lost. If anyone at your location is in the process of filling out a form, and you reset the password that progress will be lost.

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User received a message that the account is locked after too many failed login attempts for 30 minutes.

¡Admins! Please note: Changing the password on behalf of the user will not unlock the login, ONLY sending the reset link will work. 

If your login email has been blocked by attempting to log in 10 times or more, to unblock the email you can follow the steps above under How to reset my password if I forgot/don't know it ? (above) by sending a password reset link to the email used to login to the app.

Received an error saying "Email address is already associated with another account"

This tends to happen if you have previously signed up and/or your email has been used in Zenput before. If you think that your email address is associated with another account or if your email was reused, please contact us at support@zenput.com, so that we can be of further assistance. 

When I go to sign-in, I get a message that says “No Internet Connection”

First, check that you are connected to the internet.

For iPhones: click the 'Settings' button. Near the top, you will see the option 'Wi-Fi'. Select a network and make sure you are connected successfully. 

For Androids: press the Home button. Next, press the Menu button and click 'Settings'. From there, select 'Wireless & Networks' and tap 'Wi-Fi Settings'. Then click on the checkbox next to 'Wi-Fi' and select a network.

Also try resetting your device's network settings, restarting your phone & internet router. These steps often times solve the issue. 

User received a message that the account is locked after too many failed login attempts for 30 minutes. 

If your login email has been blocked by attempting to log in 10 times or more, to unblock the email you can follow the steps above to reset the password by sending a password reset link to the email used to log in to the app. 
 
Admins* Please note that changing the password on behalf of the user will not unlock the login, ONLY sending the reset link will work.

SSO or MDM

If after signing in you are brought to a page with your company's logo, or you pressed forgot password and never received the reset link, this means that your company's IT department is in charge of resetting your password or making any changes to your login information. Please reach out to them for further information and help. 

 

If you are still having trouble or have any questions please contact us at support@zenput.com

 

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